Last updated: Sep 4, 2024

Thank you for choosing probz.ai. We strive to provide the best services possible. However, if for any reason you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

1. Eligibility for Refunds

Refunds are applicable under the following conditions:
- Services must have been purchased directly through our website, probz.ai.
- Refund requests must be made within 14 days of the service purchase date.
- Services that have already been delivered in full or where the customer has derived significant value are not eligible for refunds.

2. Non-Refundable Services

The following services are non-refundable:
- Services that have been fully delivered or accessed.
- Customized services or bespoke packages tailored specifically for a client.
- Any fees or charges associated with third-party integrations or add-ons.

3. Refund Process

To initiate a refund, please follow these steps:
1. Contact our customer support team at support@probz.ai with the following details:
    - Full Name
    - Order Number
    - Service Purchased
    - Reason for Refund Request
2. Our team will review your request and respond within 3-5 business days.
3. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

4. Partial Refunds

In certain situations, only partial refunds may be granted. This could apply if a service has been partially used or consumed.

5. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@probz.ai.

6. Changes to This Policy

We reserve the right to update or change our Refunds & Return Policy at any time. Any changes will be posted on this page and will take effect immediately.

7. Contact Us

If you have any questions about our Refunds & Return Policy, please contact us:
By email: support@probz.ai
By phone number: +918210531341