8 minutes read

Understanding Customer Experience in Business

Learn about the importance of customer experience and how it impacts brand loyalty and customer retention.

Dheeraj Kumar
26/03/2024

Customer experience isn’t just about a single event. It’s about how all the interactions you have with a brand add up. These experiences together shape what customers think about the brand and whether they’ll keep coming back.

Each touchpoint a customer has with your business, be it navigating your website, making an in-store purchase, using your product, or calling your customer service hotline, forms part of the CX.

Tags:
Marketing
Development
HR & Recruiting
Design
Management
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Dheeraj Kumar

data specialist

Archit has been working in the field of data science since 2018. He has worked with various clients in the field of healthcare, education, and finance. He has worked with various clients in the field of healthcare, education, and finance. He has worked with various clients in the field of healthcare, education, and finance.

Member since Mar 15, 2021

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