8 minutes read

What is Employee Experience at Work?

Employee experience management helps align talent acquisition and employee retention with your overall business goals. Companies are increasingly recognizing the critical importance of their

Dheeraj Kumar
26/03/2024

Employee experience management helps align talent acquisition and employee retention with your overall business goals.

Companies are increasingly recognizing the critical importance of their employees and have started to invest in employee experience.

In fact, it’s become so prevalent that entire roles and departments are dedicated to building a positive employee experience.

While company leaders know the value and importance of their employees’ well-being and happiness, only 9% of business leaders believe they are ready to address the issue, according to research from Deloitte.

When you align the values of your employees with those of your company, you help them find meaning and purpose in the work they do.

Employee experience (EX) management has been created to deliver an employee experience that’s positive and human-centered.

When done right, it leads to an overall improvement in performance, revenue, and customer happiness.

Employee experience management involves managing and optimizing each touchpoint an employee has with your company over the course of their tenure, from recruiting to onboarding and exiting your company.

It involves facilitating positive encounters, preventing negative viewpoints, and ensuring employee satisfaction and engagement.

It’s about creating a positive employee experience that helps employees perform and think at their best. The ultimate goal is to get them more involved, invested, and engaged with your company. This helps you build effective teams and retain top talent.

Employee experience management requires an array of skills. But most importantly, it requires empathy and emotional intelligence.

In addition to investing in customer experience, companies have now started to invest in employee experience. Most companies have realized how important their employees are for the growth of their company.

Research shows that organizations that have nailed their employee experience achieve twice the customer satisfaction and innovation, and generate 25% higher profits than the ones that haven’t.

Read on to learn more about the benefits of investing in employee experience.

Here are some benefits of improving your employee experience:

  1. Improved engagement: A good employee experience leads to more employee engagement. Most companies measure and improve employee engagement since it’s highly correlated with turnover and the amount of effort employees put into their work.
  2. Reduced attrition: Your company will experience reduced attrition since engaged employees are 87% less likely to leave their organizations.
  3. Reputed Brand Image: Positive employee experience ensure your brand image stays afloat. If your employees have an unpleasant experience with your company, it can damage your reputation. 60% of the customers said that they wouldn’t use a business if it got negative reviews. So if you provide an excellent employee experience, then you can secure a positive place to work with your employees.
  4. Work Productivity: During the employee journey, an employee has to interact with the HR team probably thousands of times! From onboarding to requesting a paid leave, your employees have to go through any paperwork. These tasks consume a lot of time or confuse employees. When you implement technology to conduct these processes faster, your employees will get more time to focus on their actual work. Eventually, it will increase productivity and enhance the employee experience.
  5. Employee Retention: 69% of the employees who go through an efficient onboarding experience are more likely to stay within an organization. While 87% of engaged employees are less likely to leave their organizations. If your employees are engaged and have an efficient employee experience, they’ll stay with your company for a longer period.
  6. Better Customer Service: When you invest money and time in employee experience management, your employees will be happy in their work. And your customer will notice their happiness. Satisfied employees focus more time on your customers and provide them with a great service.
  7. Increased Profits: You can increase your organization’s profits by investing in your employees. According to Forbes, HP increased its stock price from $10 to $26 in late 2018. Employee experience has a massive impact on improving business performance for the long-run. So, as an IT leader, you must invest your time and money in your employees.

By taking into account all the ways, IT leaders can work with their employees to improve employee experience.

Just like you pay attention to improving your customers’ experience, you should also map out your employee journey to give them a positive employee experience. It’s up to you and your HR team to make the onboarding, training, promotion, process smooth and enjoyable.

You may think that you will invest your time in employee experience after the pandemic crisis ends. What you don’t understand is that engaged and satisfied employees are the main key to fulfilling your organization’s long-term plans.

So, ensure that your employees have all the right equipment needed to communicate and collaborate with your workforce effectively. And don’t forget to experiment and see how you can implement these strategies to improve your employee experience today!

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HR & Recruiting
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Dheeraj Kumar

data specialist

Archit has been working in the field of data science since 2018. He has worked with various clients in the field of healthcare, education, and finance. He has worked with various clients in the field of healthcare, education, and finance. He has worked with various clients in the field of healthcare, education, and finance.

Member since Mar 15, 2021

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