Managing customer expectations can often feel like an impossible task, akin to herding cats. Fortunately, the digital age has blessed us with tools that allow us to delve deep into our customers' minds, understanding their desires and needs with precision. While Feedier has been a notable player in the feedback management arena, it's not the only option out there. This article aims to shed light on eight exceptional alternatives to Feedier, each offering unique features to elevate your customer experience management.

Understanding Feedier

Feedier has made a name for itself as a comprehensive feedback management platform, offering a suite of tools designed to centralize customer feedback and derive actionable insights, thereby enhancing the B2B customer experience.

Key Features of Feedier:

• Automated survey creation with over 16 question types.
• Centralized feedback collection for easy trend spotting.
• Real-time report generation from multiple review sites.
• Text Analysis NLP for immediate insight gathering from unstructured data.
• Seamless integration with existing platforms for instant feedback utilization.
• Feedback collection at crucial customer journey milestones.
• Google Business Account integration for sentiment analysis on Google Reviews.

However, if Feedier doesn't align with your specific needs, there are several other platforms worth considering.

Top 8 Alternatives to Feedier in 2023

#1. InsightGather:

InsightGather stands out as a leading customer experience management platform, boasting robust features and functionalities. It excels in tracking performance across devices and offers detailed response analysis.

Top Features:

• Advanced security features including SSO, IP Whitelisting, and custom SSL.
• Automated response routing to specific team members.
• Unified customer transaction history for comprehensive feedback programs.
• Executive dashboard for analyzing key business metrics.
• AI-powered survey creation for every occasion.

Pricing:

• InsightGather offers a Basic plan at $199 per month and a custom-priced Enterprise solution. A Free plan is also available for trial.

#2. FormMaster:

FormMaster, with its intuitive drag-and-drop interface, has attracted over 2 million users. It offers a vast array of form templates for effortless creation without coding.

Top Features:

• Fully customizable forms.
• Payment link integration in forms.
• Comprehensive security features including 256 Bit SSL Encryption and GDPR compliance.

Pricing:

• Plans range from a free version with limited submissions to Bronze, Silver, and Gold plans priced at $34, $39, and $99 per month, respectively.

#3. FormFlow:

FormFlow is renowned for its design-centric approach, making it ideal for businesses of all sizes. It supports regular NPS surveys and offers extensive integration options.

Top Features:

• Customer segmentation for targeted surveys.
• Conditional and logic branching in surveys.
• Conversion tracking to boost rates.
• HIPAA and GDPR compliance.

Pricing:

• Essential, Professional, and Premium plans are available at $35, $50, and $75 per month, respectively.

#4. FeedbackHero:

FeedbackHero enhances customer experience management with its insightful feedback, coaching, and reporting capabilities.

Top Features:

• Integration with over 40+ CRM platforms.
• Automated customer feedback collection across multiple channels.
• Impact measurement on key customer metrics.

Pricing:

Contact directly for pricing details.

#5. TalkToUsers:

TalkToUsers offers conversational support and targeted messaging to engage customers throughout their lifecycle, supported by AI-powered tools.

Top Features:

• Extensive knowledge base for user onboarding.
• Customized conversational bots for customer support.
• Advanced ticketing workflow for efficient categorization and interaction.

Pricing:

• Starting at $74 per month, with additional add-ons available for purchase.

#6. QueryCraft:

QueryCraft is favored for its custom survey creation and real-time analytics, making it a go-to for market research and UX studies.

Top Features:

• Advanced automation capabilities.
• Access to a vast panelist network across 150 countries.
• Support for all devices and integration with major platforms.

Pricing:

• Offers a 14-day free trial with plans starting at $49 per month.

#7. OpinionStage:

OpinionStage facilitates the creation of engaging surveys and polls, boasting a daily handling of over 20 million questions.

Top Features:

• Permission controls for survey access.
• A/B testing for optimized survey performance.
• Real-time notifications upon form completion.

Pricing:

• Team plans start at $28 per user per month, with a Basic free plan also available.

#8. CustomerDesk:

As a cloud-based CX management platform, CustomerDesk streamlines customer service across multiple channels.

Top Features:

• Automatic ticket dispatch and intelligent assignment.
• Event and time-triggered automation for streamlined workflows.

Pricing:

• Growth, Pro, and Enterprise plans are available at $15, $49, and $79 per month per agent.

Essential Features in a Customer Experience Management Platform

1. Customizable survey templates for flexibility.
2. Multi-channel survey distribution for diverse feedback.
3. Customer segmentation for targeted questioning.
4. Feedback loop closure for resolving customer issues.
5. Comprehensive feedback capture from various sources.
6. Data analysis for deep customer insights.
7. Simultaneous project management capabilities.
8. User-friendly interface for ease of use.
9. Unified customer experience management.
10. Customer journey mapping for identifying touchpoints.
11. Adherence to industry-standard security and privacy protocols.

Conclusion

While Feedier serves as a robust platform for feedback collection and customer experience management, the alternatives presented here offer a range of features that cater to diverse needs. Probz.ai stands out as an AI-powered platform for collecting both qualitative and quantitative insights, with access to over 100Mn Indian users, making it a formidable tool in understanding and managing customer expectations effectively.