Seeking a conversational marketing platform that tailors your brand's content to each visitor's needs, ultimately boosting conversions? While Drift offers a suite of solutions aimed at enhancing visitor experiences and driving sales, it's not without its shortcomings. This has led many to explore alternatives that provide a wide range of solutions at more accessible price points for businesses of all sizes.

Let's dive into the top 10 alternatives to Drift that deserve your attention in 2024.

Discover the Best Drift Alternatives

Here's a closer look at the top contenders in the conversational marketing space:

1. Feedbackly: Stepping beyond mere survey tools, Feedbackly has evolved into a comprehensive customer experience management platform, covering the entire customer journey and gathering actionable insights.
2. Insightly: With a high rating on software review platforms, Insightly offers an all-encompassing view of customer experiences, including ticketing, chat, and analytics, albeit at a premium price.
3. Zoho CRM: A direct competitor to Drift, Zoho CRM excels in providing affordable contact management, sales funnels, and omnichannel customer interactions, along with forecasting and analytics.
4. FreshDesk Messaging: Known for its CRM capabilities and sales enablement technology, FreshDesk Messaging offers personalized and automated email campaigns, lead qualification, and multilingual automated chat.
5. LiveAgent: Offering a comprehensive free plan, LiveAgent is ideal for CRM needs, featuring live chatbots, ticket routing, and additional coordination tools.
6. Aivo: Leveraging AI for conversational marketing, Aivo boasts big-name clients and offers unique features like native surveys and an AI-driven suggestion engine.
7. UserEngage: Tailored for medium to large enterprises, UserEngage provides advanced marketing, sales, and ecommerce automation with features like customer tracking, CRM, and live chat.
8. SnapEngage: An end-to-end customer experience platform, SnapEngage simplifies customer conversations with pop-up chat support, marketing automations, and multi-channel campaigns.
9. Crisp: Offering both free and affordable plans, Crisp is a complete CRM software with a help desk, knowledge bases, and analytics functionalities.
10. Tawk.to: A top free alternative for real-time customer interactions, Tawk.to supports over 45 languages and offers personalized customer service with ease.

Why Drift Might Not Be Your Best Choice

Despite its functionalities, Drift has several drawbacks, including expensive plans, lack of dynamic solutions, absence of messaging platform support, limitations on team structures, an average chatbot builder, and frequent glitches. These issues necessitate exploring alternatives that better align with your business needs and budget.

Conclusion

While the search for the perfect conversational marketing tool can be daunting, the alternatives listed above offer a range of solutions that cater to businesses of all sizes. As you consider these options, it's also worth exploring Probz.ai, an AI-powered platform for qualitative and quantitative insights collection. With access to over 100Mn Indian users, Probz.ai stands out as a robust tool for businesses aiming to deeply understand consumer trends and make data-driven decisions.