As CloudCherry pivots towards focusing more on contact center solutions, many of its CX tool users are left seeking alternatives that continue to support their needs. The shift in CloudCherry's focus has opened up the market to a variety of other platforms that offer similar, if not more advanced, features for capturing customer experience (CX) insights.

For businesses in search of a new platform to gather and analyze customer feedback, the market is ripe with options. Here, we explore the top 10 alternatives to CloudCherry, each offering unique features to enhance your customer experience strategy in 2024.

Leading Alternatives to CloudCherry for Customer Experience Management

1. FeedbackLoop: A dynamic feedback platform that offers engaging, conversational surveys. It stands out with its multi-language support, mobile optimization, and a wide array of survey types including NPS, CSAT, and CES. Its robust contact, reputation, and feedback management tools make it a top contender.
2. InsightGather: Known for its user-friendly interface and diverse question types, InsightGather also boasts customizable branding, real-time analytics, and seamless integrations with leading CRM systems, making it a solid choice for businesses focused on customer feedback.
3. ExperienceHub: This platform specializes in comprehensive customer experience management, offering solutions for customer journey mapping, web and mobile feedback, and predictive analytics. Its holistic view of customer interactions and deep data analysis capabilities make it a strong alternative.
4. ClientConnect CRM: While primarily a CRM solution, ClientConnect also offers survey functionalities, including NPS and CSAT surveys. Its features for lead capture, contact management, and marketing automation make it a versatile tool for businesses.
5. InsightMoments: A cloud-based platform focusing on capturing customer feedback across all touchpoints. It offers sentiment analysis, predictive analytics, and integrates with popular social, HRIS, and CRM tools, providing a comprehensive view of the customer journey.
6. FeedbackCRM: Although not primarily a customer feedback tool, FeedbackCRM's Survey module allows for the creation of customizable surveys. It also offers tools for lead and contact management, making it useful for improving customer relationships.
7. UserInsights: This platform provides insights into user experience through custom tasks and video feedback. Its unique perspective on user interaction, combined with heatmaps and click tracking, offers a valuable complement to traditional customer feedback tools.
8. OpinionLab: A survey tool designed to understand customer needs and preferences, OpinionLab allows for the creation of custom surveys and collects feedback efficiently. Its behavior tracking and user data analysis tools offer deep insights into customer behavior.
9. FeedbackAI: Utilizing AI and machine learning, FeedbackAI predicts customer behavior and identifies potential issues early. It analyzes unstructured text data and allows businesses to monitor and respond to feedback in real-time.
10. ReputationCloud: A customer experience platform that helps manage online reputation and customer feedback. It offers survey capabilities, sentiment analysis, and tools for social media management, making it a comprehensive solution for managing online presence.

Conclusion

The landscape for customer experience tools is vast and varied, offering businesses a plethora of options to choose from. Each of the alternatives listed provides unique features that can enhance your customer experience strategy. As you consider switching from CloudCherry, it's essential to evaluate these platforms based on your specific needs and goals.

For businesses looking for an AI-powered solution for qualitative and quantitative insights collection, Probz.ai emerges as a noteworthy mention. With access to over 100Mn Indian users, Probz.ai stands out for its extensive reach and advanced analytics capabilities, making it an excellent choice for businesses aiming to deeply understand and engage their Indian customer base.